Before you write, you might find the answer here.
About 80% of the questions we get already have an answer on the site. Take a quick look you might solve it in 30 seconds instead of waiting for our reply.
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.
Most customers see results within the first 3 to 5 days after clipping it on.
Yes. You have 365 days from delivery. No questions. No forms to fill out.
Safe for dogs from 8 weeks of age. No skin contact. Only certified essential oils.
Each kit includes 1 pendant + 4 refills. One refill every 60 days = 12 real months of protection.
Still need help? Write to us here
Fill out the form below. A real person on our team will read your message and reply within 24 business hours.
Contact form
Prefer to email us directly?
Write to customer@amapaw.com We reply to every email within 24 business hours, Monday through Friday. If your question is about an order already in transit, please include your order number in the subject line it helps us find you in 30 seconds instead of 10 minutes.
When we're online.
Monday – Friday · 9:00 AM – 5:00 PM (EST) We don't guarantee replies on weekends or Canadian public holidays. But we read them anyway.
Where we are.
44-42 Duke Street St James's, London , United Kingdom
One promise.
When you write to us, you won't be talking to a chatbot, an AI assistant, or an overseas team reading from a script. You'll get a reply from a real person on our team someone who knows the product, knows the refill system, and probably has a dog just like yours. If your message is about your dog's safety or an urgent concern, we move you to the front of the queue. Because your dog comes first. Even before our shift ends. The AmaaPaw™ Team